PATHFINDER THERAPY CIC Get Support

Professional standards

Standards and Accreditations

Pathfinder Therapy CIC is committed to providing safe, ethical and professionally accountable counselling and psychotherapy services.

Our services are supported by clear standards for clinical governance, safeguarding, practitioner suitability, supervision, confidentiality, complaints handling and ongoing service review.

Organisational recognition

NCPS Recognised Counselling Service

Pathfinder Therapy CIC has been accepted as a Recognised Counselling Service by the National Counselling and Psychotherapy Society.

NCPS Membership No: RCS6035

This is an organisational recognition of Pathfinder Therapy CIC as a counselling service. It is distinct from the individual professional registrations, memberships and qualifications held by therapists working within the service.

Pathfinder Therapy CIC is an NCPS Recognised Counselling Service.

What This Recognition Means

The NCPS Recognised Counselling Service scheme provides a framework through which counselling organisations can demonstrate their commitment to safe, ethical and accountable practice.

Pathfinder Therapy CIC’s recognition reflects the standards, policies and governance arrangements submitted as part of the NCPS assessment process.

The recognition does not replace the professional accountability of individual practitioners. Each therapist remains responsible for working within their qualifications, competence, insurance, supervision arrangements and agreed scope of practice.

Our Professional Standards

Pathfinder Therapy CIC maintains a structured clinical and organisational framework designed to support safe and effective service delivery.

  • Clinical assessment and triage

    We assess suitability, presenting needs, risk and the appropriate level of therapeutic support before or during the early stages of therapy.

  • Safeguarding

    We maintain safeguarding procedures, escalation pathways and defined responsibilities for responding to concerns involving adults or children.

  • Practitioner suitability

    Therapists are expected to hold appropriate qualifications, insurance, professional memberships and supervision arrangements for the work they undertake.

  • Clinical supervision

    Practitioners are required to engage in regular clinical supervision appropriate to their caseload, professional role and level of experience.

  • Ethical practice

    Therapeutic work is conducted within clear ethical, relational and professional boundaries.

  • Complaints and concerns

    Clients have access to a transparent complaints process and may raise concerns without fear of prejudice to their care.

  • Confidentiality and data protection

    Clinical and personal information is handled in accordance with applicable privacy, confidentiality and data protection requirements.

  • Equality, diversity and inclusion

    We are committed to providing respectful and inclusive services and to challenging discrimination within our organisation and clinical practice.

  • Risk assessment and review

    Clinical risk is considered throughout therapy and reviewed when circumstances, presentation or available information change.

  • Clinical records

    Records are maintained in a proportionate, secure and professionally accountable manner.

  • Trauma-informed practice

    Our services aim to understand behaviour and distress within the context of adaptation, adversity, relationships and lived experience.

  • Ongoing service review

    Policies, procedures, practitioner arrangements and clinical governance processes are reviewed as the organisation develops.

Clinical Governance

Clinical services delivered through Pathfinder Therapy CIC operate within a defined governance structure.

This includes oversight of:

  • assessment and referral decisions
  • safeguarding
  • practitioner suitability
  • professional insurance
  • clinical supervision
  • ethical practice
  • complaints handling
  • confidentiality
  • record keeping
  • risk management
  • service quality
  • professional development

Clinical governance supports accountable decision-making while preserving the responsibility of each practitioner to work within their individual competence and professional obligations.

Individual Practitioner Accountability

NCPS Recognised Counselling Service status applies to Pathfinder Therapy CIC as an organisation.

It does not mean that every therapist working with Pathfinder Therapy CIC holds the same individual professional registration or membership.

Individual practitioner profiles identify relevant qualifications, registrations and professional memberships where applicable.

Every practitioner is expected to:

  • work within their level of competence
  • maintain appropriate professional indemnity insurance
  • receive suitable clinical supervision
  • comply with Pathfinder Therapy CIC policies
  • practise within the ethical requirements of their own professional body
  • disclose limitations in training, registration or scope of practice
  • refer or signpost clients where another service would be more appropriate

Safeguarding and Complaints

Pathfinder Therapy CIC is committed to responding responsibly to safeguarding concerns, clinical risk, complaints and feedback.

Anyone receiving a service from Pathfinder Therapy CIC has the right to raise a concern or make a complaint.

Raising a concern will not result in unfair treatment or automatic termination of therapy.

Policies and Supporting Documents

Related public information and policy pages:

External Verification

Pathfinder Therapy CIC has been accepted into the NCPS Recognised Counselling Service scheme.

You can learn more about the scheme and the standards expected of recognised counselling services through the official NCPS website.

View NCPS Recognised Counselling Services

Further information

Questions About Our Standards?

Please contact Pathfinder Therapy CIC if you would like further information about our clinical governance, safeguarding arrangements, complaints process or professional standards.

Contact Pathfinder Therapy → Get Support